.png)
We are excited to welcome you to Co-op Credit Union!
As we begin to merge La Crosse Burlington Credit Union with Co-op Credit Union, we want to remain fully transparent with you regarding the process. This page will be your go-to with the most up-to-date information.How will operations work until system conversion?
Until system conversion happens in 2025, business will continue as usual at LBCU. Once LBCU’s system has joined CCU’s, you will have full access to all of CCU’s products, services and locations.
Was La Crosse Burlington Credit Union in financial trouble?
La Crosse Burlington Credit Union is not in financial trouble. However, it was determined that it was in the best interest of La Crosse Burlington Credit Union to seek a merger partner due to constant internal and external challenges. It is increasingly difficult to compete in today’s financial markets while continuing to provide the quality products and services that all members deserve. Additionally, the current labor market makes it difficult to find qualified employees and provide a fair wage and benefit package.
Was/Is Co-op Credit Union in financial trouble?
No. While regulator ratings of financial institutions are to be kept confidential – we can say that Co-op Credit Union is considered a financially strong institution. If you would like, you can view our 2023 Annual Report on our website at coopcu.com.
What are the benefits we will see as LBCU members to merge with CCU?
You will continue to receive the value of member-owned pricing of financial services – meaning attractive loan rates and earnings on your shares. You will also have access to an expanded selection of products, services, locations and access to surcharge-free ATMs, including enhanced online and mobile experience.
As a LBCU member, what will I have to do to make the switch?
Nothing! Your membership at CCU is automatic following the merger. You can continue to use your LBCU checks, your current information will automatically change when you reorder checks. The transition to CCU’s data processing system will be gradual. We’ll keep you updated as we move forward. Continue to monitor coopcu.com for the most up to date information.
Will Dorothy remain employed with CCU?
There are employment opportunities available at CCU for Dorothy. Rest assured, she will be here throughout the transition to assist you and the CCU staff.
Will my account number change?
Until the core system converts (date is TBD), you will keep your account number with a small change to the prefix. As we get closer to conversion, we will share more information regarding your CCU account number.
What will happen to my checking account?
Your checking account will automatically change to our Free Checking account, which has no minimum balance, no monthly maintenance fee and does not earn dividends. If you are interested in earning dividends, our Reward Checking offers a great return that is worth looking into!
I have automatic payments coming out of my account, what do I need to do?
Once the core system converts (date is TBD), your automatic (ACH) payments will still post. We will work with you to switch any automatic payments from your checking account over to the CCU routing number and your new ACH account number.
Will I need new checks?
Once the core system converts (date is TBD), let us know when you need new checks. We’ll take care of switching everything over and ordering CCU checks for you.
Will I need a new debit or credit card?
Once the core system converts (date is TBD), we will issue a new CCU debit and/or credit card. Your current LBCU debit and/or credit card will work until that time.
Will the term of my loan change?
No. The rate and term of all loans will remain the same.
Will my share certificate rate change?
No. The rate and term of all share certificates will remain the same. Once your share certificate renews, the rate will adjust to CCU’s prevailing rates after December 1, 2024.
How will my Overdraft Protection be affected?
Members with Overdraft Protection – now called Kwik Cash – do not need to take any further action.
When will I have access to my account online or through mobile?
Following the systems conversion, you will be able to set up your own CCU Online, Mobile or Talk access.
Where are CCU branches located?
CCU has branch locations in Black River Falls, Fall Creek, Galesville, Melrose, Onalaska and Strum.
Will you close the LBCU branch?
There are no immediate plans to close the branch. Following the merger, a final decision will be made by CCU after evaluating the needs and best interests of the entire membership.