Welcome to Co-op Credit Union!
We are very excited to have the opportunity to serve you! We know you may have questions regarding the next steps, please take a moment to review the information below.Important Links to review
For information on our deposit rates, visit our Deposit Rates page.
For information on our loan rates, visit our Loan Rates page.
For information on our member service fees and to review our Account Agreement, visit our Fees & Disclosures page.
To review our Privacy Policy, click here.
How do I transfer my LBCU account to CCU?
There are three options to transfer your account to CCU. To begin the process, you will need:
-
- Your government-issued ID
- Your social security number
- List of current direct deposits and automatic payments
- Beneficiary information (full name and date of birth)
- Get started online today!
- To start an online member application, click here.
- Select Not Yet a Member?
- Follow the prompts to enter in your personal information, select what products you would like to open and finalize the application.
- We will then contact you to assist you in finalizing your account by transferring funds and loans and closing out your LBCU accounts.
- By selecting this option, your CCU account number will not be similar to your LBCU account number.
- Come meet us in-person!
- Visit the La Crosse Burlington office to switch your account to CCU.
- You can also call us at 800-258-0023 or click here to schedule an appointment at any CCU location to switch your account to CCU.
- By selecting this option, your CCU account number will be similar to your LBCU account number. View our FAQ page for more information.
- Not in a rush to transfer your account?
- To use any CCU products or utilize all CCU locations, you will need to switch your account to CCU.
- If you prefer to wait to transfer your account to CCU, watch for communication regarding the transfer process.
- By selecting this option, your CCU account number will be similar to your LBCU account number.
Will I be able to access and use my LBCU account until it is transferred to a CCU account?
Business continues as normal at LBCU. You can still meet with Dorothy, use your LBCU account number, your LBCU checks and your LBCU debit and credit cards as normal. As we begin to individually transition your LBCU account into a CCU account, you will receive additional communication on next steps at that time.
If you prefer to transfer your account to take advantage of our products and services now, you can visit Dorothy or make an appointment at another CCU location at any time to open your membership.
Why should I transfer my account to CCU now?
By transferring your account to CCU now by starting the application online or making an appointment to meet with us, you will have access to all of CCU's products, services and locations much sooner. While also continuing to receive the value of member-owned pricing of financial services – meaning attractive loan rates and earnings on your shares.
Will my account number change?
Yes! Co-op Credit Union uses a six-digit account number system. As we convert computer systems you will keep your existing account number, with a small change to the prefix. If you currently have a 3-digit account number your prefix will be 400xxx and if you have a 4-digit account number your prefix will be 40xxxx. Examples: Account 123 will become 400123. Account 1234 will become 401234.
Please note, if you open your account using our online member application, your CCU account number will not be similar to your LBCU account number.
What will happen to my checking account?
Your checking account will automatically change to our Free Checking account, which has no minimum balance, no monthly maintenance fee and does not earn dividends. If you are interested in earning dividends, our Reward Checking offers a great return that is worth looking into!
I have automatic payments coming out of my account, what do I need to do?
We will work with you to switch any automatic payments from your checking account over to the CCU routing number and your new ACH account number.
Will my direct deposit or social security deposit into my CCU account?
Once your CCU account is open, you will need to move your direct deposit(s) and/or your automatic payments from your old account to your new CCU account number and update the routing number to 275977120.
We are here to help you with processing all of these changes with our program called ClickSwitch which allows you to conveniently transfer your direct deposit to CCU.
What is CCU's routing number?
Our routing number is 275977120.
Will I need new checks?
Yes! Once you have transferred your account to CCU, your first book of checks will be courtesy of CCU. To securely dispose of your remaining LBCU checks, bring them to your nearest CCU location.
Will I need a new debit or credit card?
Yes! Once you have transferred your account to CCU, we will issue a new CCU debit and/or credit card. Your current LBCU debit and/or credit card will work until that time.
CCU offers instant-issue debit cards, meaning you will be issued a debit card at the time of account opening.
How will my Overdraft Protection be affected?
Members with Overdraft Protection – now called Kwik Cash – do not need to take any further action.
Will the term of my loan change?
No. The rate and term of all loans will remain the same.
Where do I send my loan payments?
Make your payments payable to Co-op Credit Union and mail to 100 E. Main St., Black River Falls, WI 54615.
Will my loans report to the credit bureau?
Yes! Once your loan transfers to CCU, you may be notified that a new credit line has been reported. As when any new credit is reported, you may see a temporary decrease in your credit score.
Will my share certificate rate change?
No. The rate and term of all share certificates will remain the same. Once your share certificate renews, the rate will adjust to CCU’s prevailing rates after December 1, 2024.
How are dividends calculated?
Dividends are calculated by the daily balance method which applies a daily periodic rate to the principal in your account each day.
Will I receive a 1098, 1099, or IRA related tax forms for 2024?
Yes! If you are required to receive a year-end 2024 tax form, you will receive an envelope addressed from Co-op Credit Union.
When will I have access to my account online or through mobile?
Once you have transferred your account to CCU, you will be able to set up your own CCU Online, Mobile or Talk access.
Why can’t I see my pending transactions on CCU Online or Mobile?
CCU’s online banking platform offers up-to-date transaction information. You will see your transactions as they happen.
What will I need a personal password for?
A personal password may be required to conduct business over the phone or in person, when you are not readily identified. Over the phone password protected requests include fund transfers, balance inquiries, check withdrawals, wire transfers and debit card activation. A password may be required in person if you are not able to supply proper identification or a membership account card.
We ask for your personal password to ensure the only person who may inquire or transact on your account is you. This added layer of identification, allows staff to complete requests promptly and protect you and the credit union from financial loss.
Once your CCU account is set up, we will ask you to create a personal password at that time.
Where are CCU branches located?
Click here to find the nearest CCU branch.
Will Dorothy remain employed with CCU?
There are employment opportunities available at CCU for Dorothy. Rest assured, she will be here throughout the transition to assist you and the CCU staff.
Will you close the LBCU branch?
There are no immediate plans to close the branch.