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A New Digital Banking Experience Coming Soon!
We are thrilled to announce our new CCU Online and CCU Mobile platforms will be launching on December 3, 2024!
Your banking experience should be smooth, secure and the same across all your devices. That’s why on December 3rd, we’re upgrading our platforms to provide you with a more user-friendly and personalized digital financial journey.
We know you have questions! Review our frequently asked questions below.
Will my username and password remain the same?
Yes! Your username and password for online and mobile banking will stay the same. You’ll need to log in with this information before implementing features like Touch ID or Face ID. If you don’t remember your login credentials, give us a call.
How do I log in for the first time?
Once available, you can access the new digital banking platforms via desktop, laptop, mobile or other internet-accessible device.
CCU Online
From our website, coopcu.com, select 'Login' in the upper right-hand corner and enter in your login credentials.
CCU Mobile
Download the new CCU Mobile app from App Store or Google Play and enter in your login credentials.
What is a multi-factor authenticator?
Multi-factor authentication is a new security measure that allows you to request a one-time access code via text message or phone call to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.
Do I need to use the multi-factor authenticator every time I log in?
Nope! Check the “Don’t ask for codes again on this device” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.
If I currently use CCU Pay, will I need to reset my existing bill payments and payees?
Nope! If you currently use CCU Pay (Bill Pay), your existing bill payments and payees will automatically copy to the new system.
Will my current alert settings migrate to the new platform?
Unfortunately, current alerts will not migrate to the new platform. You will need to add in any account alerts you want to receive.
To do so, select the account you want the alert designated to. Then select, 'Alert preferences,' from there follow the prompts to set your personalized account alerts.
Will my current scheduled transfers migrate to the new platform?
Unfortunately, current scheduled transfers will not migrate to the new platform. You will need to schedule any account transfers once on the new digital platform.
Will I still have access to manage my card?
Yes! Under 'Card management,' you are able to:
- Turn your card on and off
- Report your card as lost or stolen
- Re-order a new card
- Activate your new card
Note: From your online account, you will not have control over any cards that are on an account you are joint-owner on. Additionally, if your card is linked to multiple accounts, the card will be displayed under each account within 'Card management'.
How do I view my eStatements and other documents?
From your dashboard, select 'Documents'. You will be redirected to our eStatement portal to view and download all statements and documents.